Short Answer
Research a builder's reputation by visiting their completed communities, talking to past homeowners, reading online reviews, checking the Better Business Bureau, and looking for any lawsuits or complaints filed against them. Ask for references from recent buyers who have been in their homes for at least a year. Visit the builder's model homes critically, looking for signs of quality construction and attention to detail. A builder's reputation is one of the most important factors in a new construction purchase.
When buying new construction, the builder's reputation is as important as the home itself. A builder with a strong track record of quality construction, good customer service, and standing behind their warranty is worth paying a premium for. A builder with complaints about shoddy work, delayed closings, and poor warranty service can turn your dream home into a nightmare. Start by visiting the builder's completed communities. Knock on doors and talk to homeowners. Ask them about their experience with the builder, the quality of construction, and how the builder handled any issues that came up after closing. Read online reviews on Google, Yelp, and other platforms. Check the Better Business Bureau for complaints. Search for lawsuits or liens against the builder. Visit the model home critically. Look for signs of quality, like straight lines where walls meet ceilings, solid cabinet construction, and quality flooring. Ask about the builder's warranty program and what it covers. A good builder will be transparent about their processes and happy to provide references.
Bob's Advice
Redfin Senior Agent · AI Certified Agent
I have seen buyers thrilled with their new construction homes, and I have seen buyers stuck in homes with defects that the builder refused to fix. The difference almost always comes down to the builder's reputation. I know the builders working in South Jersey and can tell you which ones have a reputation for quality and which ones to approach with caution. Before you put down a deposit on new construction, let me help you research the builder. A few hours of research can save you years of frustration.
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