Privacy Policy

Bob Millaway ("I", "me", or "my") respects your privacy and is committed to protecting the personal information you share with me. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website or use my services.

By using this website and submitting your information, you agree to the collection and use of information in accordance with this policy.

What Information I Collect

I may collect the following types of personal information when you fill out a form, subscribe to my newsletter, or contact me:

• Name — your full name so I can address you personally
• Email Address — to respond to your inquiries and send you requested information
• Phone Number — to contact you about your real estate needs
• Message or Property Preferences — information you provide about your real estate goals, property preferences, timeline, and other details you choose to share
• Quiz Answers — when you complete the selling strategy quiz, your answers help me provide personalized recommendations

I only collect information that you voluntarily provide to me.

How I Use Your Information

I use the information I collect for the following purposes:

• To respond to your inquiries and provide real estate services
• To send market updates, buyer tips, and local insights (if you subscribe to my newsletter)
• To provide personalized selling strategies based on your quiz answers
• To schedule consultations and property showings
• To communicate with you about your real estate needs and preferences
• To improve my website and services
• To comply with legal obligations

How I Share Your Information

I do not sell your personal information to third parties. I may share your information only in the following circumstances:

• With your consent — I may share your information when you give me explicit permission to do so
• Service providers — I use trusted third-party services to manage and process your information, including:
  • Zapier — for automated data routing between systems
  • Follow Up Boss — for customer relationship management
  • GoHighLevel — for lead management and communication
  • Meta (Facebook) — for advertising and analytics
  • Google Analytics — for website analytics
• As required by law — I may disclose information if required to do so by law or in response to valid legal requests
• Epique Realty — as an Epique Realty Agent, information may be shared with my brokerage as needed to facilitate real estate transactions

Each service provider is contractually obligated to protect your information and use it only for the purposes I specify.

SMS Consent and TCPA Compliance

By providing your phone number and checking the consent box on any form on this website, you expressly consent to receive telephone calls, text messages, and emails from Bob Millaway regarding your real estate inquiry. This consent is provided in accordance with the Telephone Consumer Protection Act (TCPA).

• You may opt out of receiving text messages at any time by replying "STOP" to any message you receive.
• Message and data rates may apply.
• Your consent to receive communications is not a condition of purchasing any property or services.
• I will not share your SMS consent or phone number with third parties for their own marketing purposes.
• If you opt out, I will process your request promptly and you will receive no further text messages from me.

Data Retention

I retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. Specifically:

• Inquiry and lead information is retained for the duration of our professional relationship plus a reasonable period afterward
• Newsletter subscribers remain on my list until they unsubscribe
• Quiz responses are retained to provide context for your real estate needs
• Records may be retained longer if required by legal, regulatory, or brokerage obligations

When information is no longer needed, I will securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

• Access — You may request a copy of the personal information I hold about you
• Correction — You may request that I correct any inaccurate or incomplete information
• Deletion — You may request that I delete your personal information, subject to legal and brokerage retention requirements
• Opt-Out — You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or replying "STOP" to any text message
• Data Portability — You may request a copy of your data in a commonly used format

To exercise any of these rights, please contact me using the information below. I will respond to your request within a reasonable timeframe.

Third-Party Links

My website may contain links to third-party websites, including Epique Realty, Zillow, and other real estate platforms. I am not responsible for the privacy practices or content of these third-party sites. I encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. I encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to report a concern, please contact me: