Choosing the right real estate agent is one of the most important decisions you will make when buying or selling a home. In South Jersey, where market conditions vary dramatically from one town to the next, having the right guide can mean the difference between a smooth transaction and a stressful one.
With over 600 homes sold and more than 20 years of experience in Burlington County and beyond, I have seen what works and what does not. This guide is designed to help you evaluate, interview, and select the agent who is the best fit for your specific situation.
Why the Right Agent Matters More Than You Think
Many people assume that all real estate agents are essentially the same. They show homes, write offers, and help with paperwork. But the reality is that agents vary widely in experience, expertise, negotiation skills, market knowledge, and the level of service they provide.
A great agent does not just facilitate a transaction. They help you avoid costly mistakes, navigate complex paperwork, negotiate effectively, and make informed decisions that align with your long-term goals. In South Jersey, where property taxes, school districts, and town-specific regulations can significantly impact your decision, local expertise is invaluable.
The wrong agent, on the other hand, can cost you thousands of dollars, months of wasted time, and a level of stress that no one needs in their life.
Step 1: Determine What You Need Before You Start Looking
Before you begin interviewing agents, take some time to clarify what you are looking for. Different agents specialize in different areas, and the best agent for a first-time buyer in Mount Laurel may not be the best fit for someone selling a luxury estate in Moorestown.
Start by asking yourself these questions:
- Are you buying, selling, or both?
- Which towns or neighborhoods are you focused on?
- What is your price range?
- Do you need help with financing, inspections, or other specialized services?
- What is your timeline? Are you in a hurry, or can you wait for the right opportunity?
- Do you prefer an agent who is hands-on and available evenings and weekends, or are business hours fine?
Having clear answers to these questions will help you identify agents whose strengths match your needs. A buyer's agent who specializes in first-time home buyers in Burlington County will have very different expertise than a listing agent who handles high-end properties in Camden County.
Step 2: Start Your Search With the Right Sources
Not all ways of finding an agent are equally effective. Here are the best sources to start with:
Referrals from friends and family. Personal recommendations are valuable because they come from people you trust who have direct experience working with the agent. Ask about their experience, not just whether they were happy with the outcome.
Online reviews and ratings. Sites like Zillow, Realtor.com, and Google Reviews can give you a sense of an agent's reputation. Look for patterns in reviews rather than isolated comments. An agent with dozens of consistently positive reviews is a safer bet than one with a few glowing reviews and many complaints.
Local market presence. Drive through the neighborhoods you are interested in. Who has their signs up? Who is active in the community? An agent who is visibly active in your target area likely has deep local knowledge.
Professional networks. Your lender, attorney, or even a trusted financial advisor can often recommend agents they have worked with successfully. These professionals see the transaction side of real estate and know which agents are reliable.
Step 3: Research Each Agent Before the Interview
Once you have a list of potential agents, do some basic research before you meet with them. This will help you use your interview time more effectively.
Check their online presence. Look at their website, social media, and professional profiles. Do they have a strong online presence? Is their content informative and local? An agent who invests in their online presence is likely more tech-savvy and committed to their business.
Review their transaction history. Most agents have a public record of their recent sales. Look at how many homes they have sold in the past year, the price range of those homes, and whether they sell in the areas you are interested in. An agent who has sold 50 homes in your target area is likely more knowledgeable than one who has sold 5 scattered across the region.
Look for special designations. Designations like AI Certified Agent, Accredited Buyer's Representative (ABR), or Seniors Real Estate Specialist (SRES) indicate that the agent has pursued additional training in specific areas. These can be meaningful signals of expertise.
Step 4: Interview Multiple Agents
Do not settle for the first agent you meet. Interview at least two or three before making a decision. Most agents offer a free consultation, so there is no cost to you.
During the interview, pay attention to both what they say and how they say it. A good agent should be confident but not arrogant, knowledgeable but not condescending, and responsive but not pushy.
Key questions to ask:
- How long have you been in real estate, and how many homes have you sold?
- What towns and neighborhoods do you specialize in?
- How will you communicate with me during the process? How often can I expect to hear from you?
- Can you provide references from recent clients in similar situations?
- If you are selling: What is your marketing strategy for my home? How will you price it?
- If you are buying: How will you help me find the right home? What is your process for making offers?
- How do you handle multiple offers or bidding wars?
- What is your availability? Will you be the one working with me, or will I be passed to a team member?
For a deeper list of questions to ask, see our full guide: 10 Questions to Ask Before Hiring a Real Estate Agent.
Step 5: Evaluate Their Local Market Knowledge
Local market knowledge is perhaps the single most important quality in a real estate agent. South Jersey is not a single market. It is a collection of distinct communities, each with its own housing stock, price trends, school districts, tax rates, and lifestyle considerations.
A good agent should be able to answer questions like:
- What are the average days on market in your target town?
- How do property taxes compare between Moorestown and Medford?
- Which school districts are considered the strongest?
- What types of homes sell fastest in the current market?
- Are there any local development plans that could affect property values?
If an agent cannot answer these questions confidently and specifically, they may not have the local expertise you need. General knowledge about "New Jersey real estate" is not enough. You want someone who knows the specific towns you are considering.
Step 6: Assess Communication and Compatibility
You will be working closely with your agent for weeks or months. Communication style matters more than most people realize. An agent who is excellent at their job but impossible to reach will create frustration. An agent who is friendly but disorganized will create confusion.
Consider these factors:
- Do they respond to emails and calls promptly?
- Do they explain things clearly without using jargon?
- Do they listen to your concerns, or do they talk over you?
- Do they seem genuinely interested in helping you, or are they focused on closing a deal?
- Do you feel comfortable asking them questions?
Trust your instincts here. If something feels off during the interview, it will likely feel worse during the stress of a transaction.
Step 7: Understand the Agency Relationship
Before you sign with an agent, make sure you understand the type of agency relationship you are entering. In New Jersey, agents can represent buyers, sellers, or both in limited circumstances (dual agency). Each relationship comes with different duties and expectations.
A buyer's agent owes you fiduciary duties including loyalty, confidentiality, and disclosure. They are legally required to put your interests first. A seller's agent (listing agent) owes the same duties to the seller. If an agent represents both sides in a dual agency, their duties are limited, and they cannot advocate exclusively for either party.
For more on this topic, see our guide: Buyer's Agent vs Seller's Agent: What's the Difference?
Step 8: Review the Agreement Carefully
Before you sign a representation agreement, read it carefully. Understand the terms, including the duration of the agreement, the commission structure, and any exclusivity clauses.
Key things to look for:
- How long does the agreement last? Is it for a specific property or a period of time?
- What is the commission rate or fee structure?
- Are there any fees for services beyond the standard commission?
- Can you terminate the agreement early? If so, under what conditions?
- Does the agreement include a "procuring cause" clause that could require you to pay a commission if you buy a home you found on your own?
A reputable agent will be happy to explain any terms you do not understand. If an agent rushes you through the paperwork or seems reluctant to answer questions, that is a red flag.
Step 9: Trust Your Instincts, But Verify With Data
When you have completed your interviews, take a step back and evaluate each candidate objectively. You can create a simple scorecard with the criteria that matter most to you: local knowledge, experience, communication style, responsiveness, and client reviews.
But do not ignore your gut. If you felt comfortable with one agent and uneasy with another, that feeling matters. Real estate transactions can be stressful, and you want someone who makes the process easier, not harder.
Frequently Asked Questions
How many real estate agents should I interview before choosing one?
Interview at least two to three agents before making a decision. This gives you a baseline for comparison and helps you identify what qualities matter most to you. Most agents offer free initial consultations, so there is no cost to you.
Should I choose a local agent or a national brand agent?
Both can be excellent choices. What matters most is the individual agent's experience, local knowledge, and commitment to serving you. A local independent agent with 20 years in Burlington County can be just as effective as an agent from a national brand. Focus on the person, not the logo.
What is the difference between a real estate agent and a REALTOR?
All REALTORS are real estate agents, but not all agents are REALTORS. REALTOR is a trademarked membership designation that means the agent belongs to the National Association of REALTORS and agrees to follow its strict code of ethics. While membership is not required to practice, it signals a commitment to professional standards.
Can I switch agents if I am not happy with my choice?
Yes, but it depends on the terms of your representation agreement. Most agreements allow you to terminate with written notice, though some may have a retention clause that still entitles the agent to a commission if you buy a home they introduced you to. Review your agreement carefully before signing.
How can I verify an agent's track record?
You can check an agent's license status through the New Jersey Division of Consumer Affairs, look at their online profiles on Zillow and Realtor.com for recent sales history, and ask directly for references from past clients. Most experienced agents are happy to share their track record.
Ready to Find Your Agent?
Choosing the right real estate agent is a decision that deserves careful thought. Take your time, do your research, and trust your instincts. The right agent will be your partner, your advocate, and your guide through one of the most important transactions of your life.
If you are looking for a trusted advisor with over 20 years of experience in Burlington County and South Jersey, I would be honored to help. I believe in educated clients making confident decisions, never pressured ones.
Bob Millaway
Redfin Senior Agent, AI Certified Agent. 636+ homes sold across Burlington County and South Jersey. Licensed NJ Salesperson #791082.