Investment Properties

How do I handle tenant complaints and repairs?

By Bob Millaway July 26, 2026

Short Answer

Respond to tenant complaints promptly and document everything. Establish a clear process for tenants to submit maintenance requests, and prioritize repairs based on urgency. Emergency repairs like no heat in winter or plumbing leaks must be addressed immediately. New Jersey law requires landlords to maintain habitable conditions. Keep a list of trusted contractors and respond to non-emergency requests within 24 to 48 hours. Full answer page coming soon.

Full answer page coming soon. This page will provide best practices for handling tenant complaints and maintenance requests in New Jersey rental properties.

Bob Millaway

Bob's Advice

Redfin Senior Agent · AI Certified Agent

Full answer page coming soon. Responsive landlords keep good tenants. I recommend setting up a system for tracking maintenance requests and having a network of reliable contractors ready before you need them.

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